Terms & Conditions – McGovern Home
Your cart

Terms & Conditions


The following terms and conditions apply to the use of the Website www.mcgovernhome.co.uk. By using this website and/or making purchases through this Website you agree to be bound by the following Terms and Conditions set out below. If you do not accept these terms and conditions in full you may not use or access this Website.

Customer Information:

When you register as a customer, you warrant that any personal information that you submit is complete, true and accurate at the time of registration and if this personal information should change you will inform us immediately via email at sales@mcgovernhome.co.uk or via our customer service telephone number between the hours of 9.30am - 5.30pm, Monday to Friday excluding bank holidays.

You agree to only submit personal information that is yours or that you are authorised to use, and you agree not to use a false name or impersonate another person or entity.

Our rights:

We reserve the right to alter, modify or remove any part or all of this Website without any prior notification to you.

You accept that the terms and conditions may be updated or changed from time to time, and it is your responsibility to check if such an update or change has occurred. By continuing to use the Website following any change of terms and conditions, you agree to accept such a change. If you do not accept the change(s) in the Terms and Conditions you shall not continue to use the website.

Privacy:

We take our customers' security and privacy very seriously. We are committed to ensuring that your information is secure. Furthermore we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@mcgovernhome.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to us at 45 Birch Crescent, South Ockendon, Essex RM15 6TZ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CONDITIONS OF SALE

Payment:

We accept all major debit and credit cards via the third party Shopify checkout system.  All payments are processed using the third party Shopify checkout and payments system, which utilises SSL and HTTPS security and adheres to the international PCI (Payment Card Industry) Level 1 standard, which is the most stringent level of certification available.  Information you provide at checkout will be transferred securely by Shopify to the United States, where the payment is processed.  As all payments are processed by Shopify, we do not hold any customers’ sensitive financial information.

We may not be able to process your order if the product you ordered is out of stock.  In this eventuality any payments taken for out of stock products will be refunded.

Goods will be dispatched only once payment for the order has fully cleared.  Please see our Orders and Returns policy for full details.


We may not be able to process your order if the product you ordered is out of stock.  In this eventuality any payments taken for out of stock products will be refunded.

Goods will be dispatched only once payment for the order has fully cleared.  Please see our Orders and Returns policy for full details.

We may not be able to process your order if the product you ordered is out of stock. In this eventuality any payments taken for out of stock products will be refunded.

Goods will be dispatched only once payment for the order has fully cleared. Please see our Returns policy for full details. 

Cancellation of order(s) and returns:

We operate a 60 day returns policy starting from the day of receipt of the item, in addition to the 14 business days withdrawal right as entitled by the Consumer Protection (Distance Selling Regulations) 2000. The item(s) must be returned to us in unused condition and with the original packaging. We will initiate a refund within 7 working days of receiving the returned item. Please see our Returns policy for full details.

General

We take every reasonable care to ensure the description and price of products sold on the Website are current and accurate. Although we endeavour to keep the information on the Website up to date, we cannot warrant that the information provided on the Website including information and pictures contained in the product description is accurate, current, reliable, complete or error free. Also note that all measurements are approximate. If you do place an order on this Website and you feel your item is not as described, please see our Returns policy for terms and instructions on arranging a return.

Please note that details of products, including price, are subject to change without prior notice.

We do not guarantee that any defects, errors or omissions in the Website will be corrected, or that the Website, host or server will be free of viruses or bugs. We shall not be held liable for any loss of material transmitted to or through the Website.

You agree to indemnify us from and against all claims, liabilities, fees, expenses, damages, settlements and losses arising from a breach by you of these terms and conditions or arising from your use of this website or another person’s use of it through the use of your personal information.

We disclaim any warranties of any kind, be they express or implied, relating to the Products sold through the Website, to the fullest extent permissible under applicable law. This does not affect your statutory rights.

All risk in the Product(s) we supply to you will be passed to you on delivery of the Product(s) to the delivery address specified by you in your order.

These terms and conditions do not limit or exclude our liability for personal injury or death resulting from our negligence.

If any one or more of the provisions of these terms and conditions is deemed void, unlawful or unenforceable, such provision(s) shall be deemed severable and will not affect any of the remaining provisions’ validity or enforceability.

If any provision is deemed void or unenforceable in any circumstance, each provision of these terms and conditions shall be construed as separately applying and surviving.

Failure by us to enforce a provision does not result in waiver of such a provision.

These terms and conditions do not in any way affect your statutory rights. In the event of a dispute arising, you accept that English law will apply, with English courts having exclusive jurisdiction.

Contact Us

For any queries related to the above or to this Website please feel free to contact us:

Email sales@mcgovernhome.co.uk

Telephone +44 (0)1708 206286

Post McGovern Home, 45 Birch Crescent, South Ockendon, Essex, RM15 6TZ, United Kingdom